When will my order ship?
Orders are usually prepared within 1–2 business days after payment authorization. Delivery normally takes another 4–6 business days after dispatch.
Can I return an unused item?
Yes. An eligible new, unused item may be requested for return within 30 calendar days after delivery, including a change of mind or an incorrect model selection. See our Refund Policy.
What if the product is damaged or incorrect?
Contact us promptly with the order number and useful details. Defective, damaged, missing, incorrect, and materially misdescribed items are reviewed for a suitable solution.
Do you accept exchanges?
Eligible exchanges are available after approval and depend on stock.
How does the return label work?
A free prepaid return label is included in the parcel. If it is unavailable, ask our support team for assistance before mailing the item.
When is a refund issued?
Once approved, a refund is processed or initiated to the original payment method within 10 days. Financial institutions may take additional time to post it.
How can I pay?
Available secure payment options and CAD totals are shown during checkout. Read our Payment Policy.
How do I get help?
Use our Contact Us page and include the order number when relevant.